Hays CISD Grievance Process
The Board encourages employees, students and parents, and members of the public to discuss their concerns with the appropriate teacher, principal, or administrator who has the authority to address the concerns.
This page details the Hays CISD Grievance Process and provides you links to the appropriate complaint forms for each level. The Hays CISD Board policies that govern the grievance processes are also linked. Our hope is that complaints are able to be resolved at the lowest administrative level possible.
This is the informal administrative conference. The individual with the complaint should present their concerns to the lowest level administrator.
If you were not able to resolve your complaint with this step, please proceed to step two.
If you are unable to resolve your complaint with an informal administrative conference, you will need to proceed to a Level One formal complaint:
Level One Complaint – Lowest Level Administrator
Submit complaint form to the campus/department within 15 days of the informal conference and/or incident/event that is the cause of the complaint. A hearing will be set within 10 days. The administrator hearing the complaint will respond in writing within 10 days. The complainant has 10 days to appeal the complaint after receiving the response.
If you are unable to resolve your complaint at Level One, please proceed to Level Two.
Level Two Complaint - Superintendent's Designee
Submit complaint form to the superintendent’s designee within 10 days after receiving the Level One response. A hearing will be set within 10 days. A written response will be provided within 10 days. The complainant has 10 days to appeal the complaint after receiving the response.
If you are unable to resolve your complaint at Level Two, please proceed to Level Three.
Level Three Complaint – Board of Trustees
Submit complaint form to superintendent’s office within 10 days after receiving the Level Two response. The superintendent places the matter on the agenda for a future Board meeting and informs the complainant in writing of the date, time, and place of the hearing. The Board may or may not take action.