Insurance Provider Contact Info

  • Not sure who to contact or how to get in touch with your medical, dental, vision, etc. insurance provider?

    Don't fear, all contact information is listed below:

    BlueCrossBlueShield Medical ID info:  If you do not have your medical ID#, Call Blue Cross Blue Shield (BCBS) at 866-355-5999 to obtain it. After obtaining the information, you may access the medical ID card digitally by visiting this site and creating a profile, BCBS

    Prescription info for BCBS/ExpressScripts: Effective 9/1/2023 Teachers Retirement System (TRS) is utilizing Express Scripts to process prescriptions for ActiveCare Primary, Primary Plus and HD plans only.  A profile can be created here, Express Scripts or you can call 844-367-6108 for assistance. 

    Baylor Scott & White plan: can be reached at 844-633-5325 or BSW Health Plan

    Supplemental benefits/ Dental, Vision, etc.: visit the Hays CISD employee benefit center to view more information on a specific benefit (click the hyperlink for the benefit you wish to view), Hays CISD Benefit Center